SHIPPING & RETURNS
WE MAKE EVERY EFFORT TO ENSURE THAT THE CUSTOMER IS SATISFIED WITH THE PURCHASE MADE ON OUR WEBSITE. HOWEVER, IF THE PRODUCT DOES NOT MEET EXPECTATIONS, WE OFFER THE POSSIBILITY TO WITHDRAW FROM THE AGREEMENT FOR EVERY ORDER PLACED ON OUR WEBSITE.
YOU CAN WITHDRAW FROM THE CONTRACT WITHIN 14 DAYS OF RECEIVING YOUR ORDER. IN ORDER FOR THE RETURN PROCEDURE TO BE INITIATED, THE PRODUCT MUST NOT SHOW ANY SIGNS OF USE.
THE SHIPPING COST OF THE RETURN IS COVERED BY THE CUSTOMER. WE DO NOT ACCEPT CASH-ON-DELIVERY SHIPMENTS OR PERSONAL RETURNS DELIVERED TO OUR WAREHOUSE.
UNDERWEAR, PERFUMES, AND CONDOMS ARE NOT ELIGIBLE FOR RETURN.
THE RETURN SHOULD BE SENT TO THE FOLLOWING ADDRESS:
FULFILIO – ZWROTY “2005 GLOBAL”
UL. ŁUBIŃSKA 10 HALA B
05-532 ŁUBNA
+48 576 75 2005
PLEASE INCLUDE THE RETURN FORM IN THE PACKAGE, WHICH CAN BE DOWNLOADED HERE, OR SEND THE COMPLETED FORM ELECTRONICALLY TO: CONTACT@2005.GLOBAL
THE REFUND COVERS THE PRICE OF THE PRODUCT AND THE DELIVERY COST.
IF AN INVOICE WAS ATTACHED TO THE ORDER, A CORRECTION INVOICE WILL BE ISSUED. IT SHOULD BE SIGNED AND RETURNED TO OUR OFFICE AT THE ADDRESS PROVIDED ABOVE.
IF A FREE GIFT WAS INCLUDED WITH THE ORDER, IT MUST BE RETURNED TOGETHER WITH THE RETURNED PRODUCT.
THE REFUND TRANSFER WILL BE PROCESSED WITHIN 14 DAYS FROM THE DATE THE RETURN PACKAGE IS DELIVERED TO OUR OFFICE.
RETURNS OF PRODUCTS PURCHASED IN OUR PARTNERS’ PHYSICAL STORES OR ON THEIR WEBSITES ARE HANDLED IN ACCORDANCE WITH THE POLICIES OF THOSE PARTNERS.
PRODUCT EXCHANGES ARE NOT POSSIBLE. THE PRODUCT MUST BE RETURNED AND A NEW ORDER MUST BE PLACED FOR A DIFFERENT PRODUCT OR SIZE.
YOU CAN WITHDRAW FROM THE CONTRACT WITHIN 14 DAYS OF RECEIVING YOUR ORDER. TO SUBMIT A WITHDRAWAL, USE THE LINK BELOW:
Withdrawal from contract
Submit your withdrawal
Go to the withdrawal form to inform us about your return. You have 14 days from the moment of receiving your order to withdraw from the contract.
Return the products
Pack the products you want to return. If possible, use shipping packaging, then send the products to the return address we provided.
Wait for your refund
We will refund your money within 14 days. You will receive the refund using the same payment method used for the order. If payment was made on delivery, we will transfer the money to your bank account.
Compliance with Directive 2023/2673 provided by EasyReturn